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Samsung service center Surabaya, full address and phone number

Looking for information about the address of samsung service center Surabaya? Samsung is one of the leading electronics manufacturers in the world, originally from South Korea. In Indonesia itself, Samsung is known as a brand of smartphones and other electronic products of qualified quality.

As stated in the company’s goals, Samsung is committed to providing consumers with the best and professional products and services. Especially in the face of a new normal, as it is now.  The service center is still trying to provide excellent services so that customers can still use their devices optimally.

In order to maintain its position as the largest electronics company in the world, Samsung has also provided several service center locations in Indonesia, including Surabaya. In addition, Surabaya is considered the second metropolitan city after Jakarta, so it is not difficult to find the  location of the Samsung service center “Surabaya”.

In mid-2020, Samsung also introduced the Smart Service service, which allows customers to consult directly.  For those of you who are looking for detailed information about  the  address and phone number of the Samsung service center in Surabaya, here we provide more information.

List of addresses of samsung service center in Surabaya

The manufacturer of these electronic goods has been operating in the Indonesian industry since 1969 and to this day its development is increasing. If you are also one of the consumers of this brand, know the list of Samsung service centers Surabaya,  which serve repairs, for example, smartphones, TVs, washing machines, cameras and other electronic items.

  1. Samsung Service Center – Surabaya

-Adresas: Jl. Sulawesi Nr.55, Gubeng, Gubeng, Gubeng, Surabaya, East Java

-Phone number: +62 800 1128888

-Opening hours: Monday-Saturday (08:30 – 17:00 WIB)

  1. Official Samsung Service Center – Plaza Marina

-Adresas: Plaza Marina, Jl. Margorejo Indah Utara No.99, SidosermoWonocolo, Surabaya, East Java

-Phone number: +62 821-3210-9562

-Opening hours: daily (10:00 – 20:00 WIB)

  1. Samsung Service Center (WTC)

– Adresas: WTC SBY, Jl. Plaza bulvaras, Embong Kaliasin, Kec. Genteng, Surabaya

– Phone number: +62 31 5491999

-Opening hours: daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Tunjungan Plaza 6

-Adresas: Tunjungan Plaza 6 Samsung Experience Store, 3 Nr. 7, Kedungdoro, Tegalsari, Surabaya – Numerical Tel: +62 800 1128888

-Opening hours: daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Supermall

-Adresas: Surabaya Supermall Lt. 1 Nr. 136-138, Jl. Puncak Indah Lontar II, Babatan, Wiyung,

-Phone number: +62 31 7392368

-Opening hours: daily (11:00 – 20:00 WIB)

  1. Samsung Service Center – Galaxy Mall Surabaya

-Adresas: Galaxy Mall 3, Lt.3 Nr. 324 -325, Jl. Dr. Ir. H. Soekarno Nr.178, Mulyorejo, SBY

-Phone number: +62 800 1128888

-Opening hours: daily (13:00 – 20:00 WIB)

  1. Samsung Service Center – Pakuwon Shopping Center

-Adresas: Pakuwon Pakuwon Food Society Level 2 Mall No. 135-136, Babatan, Wiyung, Surabaya

-Phone number: +62 800 1128888

-Opening hours: daily (10:00 – 20:00 WIB)

Samsung Service Center Service Type

Through the Samsung service center, Surabaya customers can receive repair services, consultations and other hobbies by directly visiting the above addresses. Especially for those of you who visit the shopping center, you can stop at the service center, because in addition to rape the place is located in the shopping center. Samsung Customer Service provides two models of services, namely:

  1. Smart services: services specifically related to smartphones/smartphones, such as product advice, data transfer, software updates and other things. You can enjoy such services for free.


  1. Service Center: Samsung’s Surabaya service center also provides repair services such as spare parts problems, product warranty, or others related to repairs. For its own cost is adjusted according to the type of repair or replacement of parts.

Did you know that in this new normal era, almost all of Indonesia’s Samsung service centers have services for sterilizing mobile phones using UV light. So that the phones are free of germs, viruses and bacteria when they are finished serving. The service center in Surabaya was also part of this service and, of course, there is no charge at all.

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For those of you who are worried, if you have to go directly to the Samsung service center in Surabaya, you can take advantage of the digital CS services of this brand. In special service centers in Surabaya,  you can call directly to the numbers that  we listed above, and, of course, you are charged a phone fee at the usual rate.

In addition, Samsung also provides a contact center that you can  contact for advice or other interests. Interestingly, you can enjoy the free phone service.

Free service:

  1. 0800-112-7777 >> for consultations related to mobile device & B2B
  2. 0800-112-8888 >> for consultation with all product categories

Services are charged (may be from abroad):

  1. 021-5699777777 >> provides advice on all types of products, including smartphones and other electronic devices.

To get the samsung call center numbers above, you can  call them at any time as they have 24 hours from Monday to Sunday. So, for those of you who need an urgent consultation, you can call one of the above numbers.

Online customer service and social media

Before visiting Samsung’s Surabaya service center,  you can also contact customer service online or through the official social media administrator. By reporting from the official page, here is a list of Samsung CS online that can be contacted:

  1. A 24-hour live chat that can be accessed through samsung’s official website
  2. WhatsApp chat

Customers can also contact samsung CS using WA number 0818-0215-5777. This service is also provided 24 hours a day, including on public holidays.

  1. Line

In addition to chatting via WA, users can also contact Samsung CS via Line under the name of their Samsung Indonesia account.

  1. Service designations

Samsung also offers customer service that wants to make a schedule of services without a queue. Even later  , you can also check if the repair status has reached where. For information about this service, you can  check it directly on the Samsung web.

As for the  list of social media accounts of  the Samsung service center Surabaya , you can check from the following account names:

  1. Facebook: Samsung New Zealand
  2. “Twitter”: @SamsungID
  3. Youtube: Samsung Indonesia
  4. “Instagram”: samsung_id

Above, we have mentioned the full list of Samsung service centers in Surabaya along with information about contac call centers and social media accounts.  For those of you who use Samsung, there is nothing wrong with recording important information above. So, if at any time you need customer service, there is no confusion when looking for the number or address of the service center.

For those who are experiencing problems or want to consult on various  electronic products of the Samsung brand,  you can visit one of the Samsung service centers surabaya,  as mentioned above.

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