How to contact the call center Permata Bank is very simple
How to contact the call center of a gemstone bank is not as difficult as it seems. Some people find it difficult because they don’t know how. In fact, if it is known how to contact this call center, the person must be aware that the method is very simple. When contacting a call center, it is necessary to help customers a lot.
This is because the call center’s response is very fast in solving various kinds of problems. It is not advisable to contact him when he is confused in banking matters. This is because the problem will not be completely solved, even if you have learned this from many articles. This is because the information is invalid.
It will be easier if you directly contact the call center of Permata Bank. This is because the question will be answered directly by CS. The answer from CS is certainly official and the same as the answer we get when it comes to the bank directly. Therefore, make sure you know how to contact cs.
How to contact the call center by phone
The first way to contact the call center is, of course, by phone. Permata Bank itself divides its services into several contacts. The first service provided is called PermataTel. This is the most common type of service that anyone can use. PermataTel itself is available on two contacts.
The first contact is for domestic needs, while the second contact is for foreign needs. For the first contact, you can contact him at 1500-111. As for the latter, you can contact him at +6221-1500-111. You can contact the Gem bank call center at any time .
This is because the cs of both services are available 24 hours. In fact, the availability of cs for 24 hours is not only for the first service. Other services such as priority banking and preffered banking are also available 24 hours. However, the contact between them is clearly different from PermataTel.
For priority banking, you can contact him at 1500-100. Meanwhile, if you are abroad, you need to call +6221-1500-100. Priority banking alone is not available to the general public. The service is intended only for priority customers.
This limited service is also owned by jeins preffered banking. This is a top-notch service that can only be used by premium customers. There are also two types of numbers, depending on the location of the customer who contacts. If you are located in a country, customers can call 1500-110.
Meanwhile, when they are abroad, customers can contact +6221-1500-110. Although the service is available for 24 hours, there are differences in contact with it during working hours and other hours. During working hours, CS is available more numerously. This causes the phone to be delayed very rarely.
A contact call center can also bein other ways
In addition to the phone, you can contact the call center of Permata Bank in other ways. The first way is to take advantage of email. The official email address of the bank’s own gem is care@permatabank.co.id. To contact him by email, first sign in to your personal email address.
Then create a new message and enter the intended address. Be sure to also include the title of the complaint or question to be provided. In the message box, type a detailed problem that occurred. Also, be sure to enter a personal contract from your full name to your account number.
When obtaining an email from a consumer, the bank’s gems call center will best understand the intent of the email. In addition, it still takes a while for the CS to give the best answer. Therefore, make sure that the above questions are as detailed as possible. This method can cs facilitate the understanding of complaints.
Of course, this makes the messages you send faster to reply to. In addition to email, you can also contact Permata Bank via social media. One of the most active social media banks with gems is twitter. Contacting him via twitter is also not too difficult.
First, prepare personal data and accounts as complete as possible. When you’re ready, log in to your personal Twitter account. After logging in, look for the official bank gem account. The official account itself is @permatacare. The official call center account of the gemstone bank has the property of being like other official twitter accounts.
Once you have found your account, you can contact them in two ways. These methods include through DM and mentions. For questions that are of a privacy nature, you can use the DM because it must contain some personal data, for example, when contacting us via email. But for those who are questions, it is enough to mention them directly @permatacare.
Learn more about call center
There are often questions about the call centers of gemstone banks. One of the most frequently asked questions about costs when contacting a call center. Please note that there is a rate every time you call a number. Naturally, the rates are different when contacting at home and abroad.
When contacting abroad, interlocal tariffs will be used. Meanwhile, if you contact at home, prices vary depending on the SIM card used. In fact, a contact via email and social media is a way out that can be chosen when a customer doesn’t have credit in stock.
With it, it is still possible to express complaints, even if it is not as fast as using the phone. In fact, the bank’s own call center with gems is developing a technology called Voice ID. Thanks to this technology, data validation can go faster when making a call. Some consumers complain about the verification of this data.
This is because data validation takes a long time to consume a large amount of customer credit. With the existence of a voice ID, data verification is not actually carried out orally. However, the system detects the voice of the party calling.
Thanks to this detection, the system will immediately know if the person calling it is you or not. However, to use the voice ID service, you must first register your vote. This voice registration is done through PermataTel, which was explained above that the phone number is 1500-111.
Be sure to contact him when a problem occurs
Do not allow himself not to contact the call center of permata bank in case of a problem . Under certain conditions, contacting a call center is mandatory. One example is when your ATM card is swallowed or lost. If this happens, contact the call center directly and block the ATM card.
If this block is not done, it may happen that the ATM is used by another party, and the balance in it is immediately lost. Blocking it with a call center can be the best preventive effort. In addition to blocking the ATM card, in case of urgent conditions, you must also contact the call center.
For example, ATMs often have problems even when you are going to make important payments. It is not advisable to wait for the ATM to recover, since the time cannot be determined. It would be better to contact the call center directly. This is because the call center itself provides transfer and payment functions for various services.
With the benefits you get when contacting him, be sure to save the bank’s gems on your personal mobile phone. This will be very useful if you have a sudden need at any time. In this way, you no longer have to look for the contacts of the call center of the gemstone bank , when you need it.